Welcome to Vertical Medicare! We are committed to providing you with a smooth and reliable shopping experience for all your medical equipment needs. We understand the importance of receiving your order quickly and in excellent condition. This policy outlines our shipping procedures to ensure you know what to expect.

 Order Processing Time

All orders are processed and shipped within 1-2 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation once your order is placed, and another notification with tracking information once it has been shipped.

• Please note that processing times may be slightly extended during peak sales seasons or promotional periods.

Shipping Rates and Delivery Estimates

Shipping costs are calculated and displayed at the checkout page based on the weight and dimensions of your order and your shipping address. We strive to offer competitive and transparent shipping rates.

• Standard Shipping:

  • Estimated Delivery Time: 3-7 business days

  • Cost: Varies based on order size and destination.

• Expedited Shipping:

  • Estimated Delivery Time: 1-3 business days

  • Cost: Varies based on order size and destination.

• Free Shipping:

  • We offer free standard shipping on all orders over [Insert Minimum Order Value, e.g., PKR 5,000]. This offer will be automatically applied at checkout.

Delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, or issues with the shipping carrier. While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates.

Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order’s journey directly on the carrier’s website. Please allow up to 24 hours for the tracking information to become active.

Shipping Destinations

Vertical Medicare currently ships only within Pakistan. We do not offer international shipping at this time.

Damaged or Lost Packages

We take great care in packaging your medical equipment securely to prevent damage during transit.

• If you receive a damaged item: Please contact us immediately at info@verticalmedicare.com with your order number and photos of the damaged item and packaging. We will assess the situation and work with you to arrange a replacement or refund.

• If your package is lost in transit: Please contact us with your order number. We will work with the shipping carrier to locate your package. If it cannot be found, we will either send a replacement or issue a full refund.

Returns, Refunds, and Exchanges

For information on our return policy, please visit our [Link to your Return & Refund Policy Page].